Our Terms of Service are simple.
1 - We provide you with USA-based VPN servers to secure your internet connection and unblock web sites.
2 - We do not throttle or limit this connection in any way.
3 - There is no limit on how much you use it.
4 - Only one connection, per user ID, is allowed onto the service at any given time. However, you may install the software on as many of your computers as you wish.
5 - Our basic product provides service via OpenVPN. Any device that supports OpenVPN can be connected to the network. You can optionally order our combined OpenVPN and PPTP service which allows for use on non-OpenVPN compatible devices such as iPhone and iPad. Other VPN types, such as L2TP and Cisco, are not supported.
6 - We do not record any of your data. We do not keep any user logs. We do keep connection-related logs for 7 days, to aid in troubleshooting your connection.
7 - Using our service for any unlawful purpose is strictly prohibited. All of our servers are located in the USA. Should you engage in any activity that violates US federal, state or local laws, you are in violation of the terms of service. This includes, but is not limited to, sending SPAM emails, using our servers in relation to various click fraud schemes and/or downloading or distributing copyright protected material.
8 - P2P and torrent downloads of copyrighted material are absolutely not allowed. Such downloads are a violation of US law. Torrent related sites that contain illegal copyrighted material are blocked from this service. Users who violate this policy will be deactivated, without notice, with no refund.
9 - We will not sell, or in any way provide to anyone else, your personal user information with the exception of matters where designated by law to comply with a judicial proceeding, court order, or subpoena.
10 - Your use of the service represents your agreement to all of these terms. If you do not agree with these terms -- do not purchase the service.
11. Refunds: We guarantee that the personal VPN service will work on your computer and allow you access to our VPN servers. If you are unable to connect and, after sufficient information has been provided, we still cannot resolve the issue for you -- we will refund your payment. For dedicated server orders there are no refunds once the server has been built. No other refunds are available.